Technology Support Professional for prestigious private family office

The Talent Mine is recruiting for a seasoned Technology Support Technician for an immediate FTE role in the DT Seattle area. This is with an extremely prestigious private family office where white glove customer service meets having a can do, no job is too big or too small kind of mindset. If you are the kind of experienced IT Service professional that leads with exceptional high touch customer service and a thirst for knowledge, read on!

Overview:

Confidentiality and discretion are at the heart of every internal client interaction. The team is very tight knit and is comprised of a half dozen established IT professionals, who have the positive attitude that "if it's plugged into the wall, or has a wi-fi signal, it is our responsibility to service and maintain". This is one of the few roles where the more breadth you have as a Technology Support professional, the better! Our client is a typical Microsoft shop; however, they do have some Apple/Mac products to maintain as well. The best profile is someone that has had a few IT roles to understand how to be self-managed, self-motivated and growth minded, and not so seasoned that you feel that "you've moved past support positions". Many of the folks on the team have 10-20+ years of experience, and they are still happy and find in joy in handling Tier I issues while also doing some sys admin, network admin, security work, etc as needed.

The best candidates will bring most of the following experience to the table:

• 5+ years of professional Technology Support expertise, primarily in a Microsoft based organization. You are experienced supporting users with Windows machines in an Active Directory environment.
• Professional exposure to supporting Mac computers within a Windows domain.
• Strong expertise with Microsoft Office products, including on-prem and Office 365.
• Emerging skills with hardware and networked print and file services.
• Skilled in troubleshooting routine end-user issues using remote support tools.
• A strong desire to work on special projects involving technology components (this could be up to 30% of the time or more).
• Valid, unrestricted driver’s license and reliable transportation.
• A true growth mindset, combined with a humble persona. You realize there's always more to learn, and people to learn from, and you're here for it!
• Train users and troubleshoot computer and communication-related issues in real time across multiple sites.
• Configure and deploy workstations, phones, printers, and other end-user technology devices as needed.
• Provide technology setup and support for on-site and remote events.
• Bonus round: If you have some Power Automate or related automated scripting skills, they will be utilized.
• Travel as required, primarily within the Seattle area, with occasional out-of-state assignments.
• The ability to pass a thorough background investigation and reference check

This is a full-time, in-office position based primarily in the Seattle area. The role includes participation in an on-call rotation to ensure 24/7 support coverage as part of a collaborative, high-performing team. We are not able to sponsor H1B candidates or transfers at this time.

Physical Requirements

• Must be able to lift up to fifty pounds with or without reasonable accommodation.
• Must be able to work prolonged periods standing, walking, bending, and lifting.

Compensation:

The pay range for this position is between $100-$125k base salary range with full benefits including medical, dental, PTO and more. Despite this being a Tier I-III level role, they are happy to invest in a well-rounded, seasoned candidate and pay an above market range for above market talent. If you are the kind of person that prides themselves at providing best in class service, we want to chat with you!

If you feel qualified and interested in this immediate FTE role for a high profile and long term fit, let's chat! The team at The Talent Mine has served this client for many years, has a positive long-term relationship with the leadership team, and we want to be your advocate in your career. Let's find you a great new fit today!