Systems Administrator

Description

At Whittier Trust, we aren't just a financial institution, we are trusted partners with a long, rich history of successfully navigating the financial markets to preserve, protect, and enhance our clients' wealth and well-being across generations As the oldest, privately owned, multi-family office headquartered on the West Coast, we operate with the singular focus of providing holistic, top-tier client service and highly personalized investment solutions to ultra-high-net-worth individuals and their families designed to advance and secure their long-term financial legacies and goals.

With a dedicated team of 220 professionals, we serve a community of more than 590 clients and their families, offering a diverse range of services that span investment management, consulting, fiduciary expertise, philanthropic support, and comprehensive family office services. Entrusted with managing approximately $20 billion in private family assets, we approach each client's unique needs with a consultative mindset, customizing solutions for even the most intricate family financial situations.

What sets Whittier Trust apart is our team. We attract professionals who are driven by a genuine passion for serving our clients. Our organization operates with agility and a deep understanding of the evolving requirements of both modern-day entrepreneurs and legacy family members, even those several generations removed from the wealth creators. Our corporate culture is firmly rooted in client-centricity, fostering collaboration, setting high-performance standards, demanding accountability, nurturing a family-oriented ethos, and ensuring long-term career fulfillment. Our remarkably low employee turnover stands as a testament to our team's unwavering engagement and satisfaction in their careers.

POSITION SUMMARY 

Whittier Trust is seeking a qualified and experienced System Administrator to join our team in Reno, NV. This position will report to the Senior Vice President and collaborate closely with the Technology team.

The ideal candidate will demonstrate strong problem-solving and decision-making abilities, ensuring both efficiency and accuracy in all responsibilities. A strong work ethic and a proactive attitude are essential for successfully addressing challenges with confidence and resilience. Excellent communication skills are vital for effective collaboration across teams.

Key responsibilities will include maintaining our multi-site computing environment, identifying system requirements and issues, installing upgrades, performing helpdesk-related activities, and providing support for various projects. We look forward to finding a dedicated professional to contribute to our mission at Whittier Trust.

PRIMARY RESPONSIBILITIES

• Oversee end-user support through a help desk ticketing system (Ivanti).
• Configure and maintain the Ivanti platform, including IT Service Management (ITSM) and Discovery, as well as objects, forms, fields, environments, upgrades, patches, and integrations.
• Address user inquiries, problems, and needs with prompt and courteous assistance.
• Maintain the infrastructure, which includes workstations, servers, network switches, routers, and cabling.
• Provide support for both Microsoft and VMware workstations and servers.
• Assist in managing applications, system security, communications, internet access, and hardware.
• Handle software deployment and patch management.
• Identify opportunities for process improvements and system enhancements, making recommendations to optimize the Ivanti platform.
• Provide IT support for onboarding and offboarding staff, including provisioning hardware, accounts, and system access.
• Manage user accounts, licenses, security groups, and permissions within the Microsoft 365 environment, including Exchange Online, Teams, SharePoint, and OneDrive.
• Serve as the first point of contact for technical support, responding to requests via phone, email, and the ticketing system.
• Manage technical projects as a project owner by collaborating with key stakeholders to gather requirements, develop a solution, verify, test, and deploy it.
• Provide support for applications such as:
  • LaserFiche
  • Kiteworks
  • Office Suite (SharePoint, OneDrive, Teams, Office 365, Azure/Entra, Email)
  • 8x8
  • FoxIT
  • Salesforce
  • Smart Deploy imaging

DESIRED QUALIFICATIONS

• 4-year degree from recognized institution or equivalent experience
• 5+ years of relevant work experience in the financial services industry with an emphasis on client service (preferred)
• Relevant certifications, preferred not essential 

PERSONAL CHARACTERISTICS

• Must have excellent interpersonal skills and work in a team environment.
• Must be thorough and detail-oriented while maintaining efficiency.
• Must be hands-on and have a passion for IT.
• Strong people skills
• Client service focus
• Effective verbal and written communication skills
• High integrity with a diligent work ethic
• Team/people oriented
• Highly organized with good time management skills

COMPENSATION
Whittier Trust provides a competitive base salary, performance bonus, and benefit plans including medical, dental, vision, life, long term disability, and 401(k) with company match.

Base salary range: $70,000 - $85,000