IT Support Specialist - Mayfair

IT Support Specialist
Mayfair
£40,000-£50,000 per year
Monday-Friday, 9am-5pm with flexibility to support out of hours
ASAP start date available
 
Overview and Opportunity
 
We are supporting a Family Office in their search for a proactive and highly discreet IT Support Specialist to oversee the daily technical support in their household.
 
The Role
 
In this role, you will be the go-to person for all IT-related matters within the household, ensuring seamless day-to-day operations and providing immediate support when required.
 
The role combines troubleshooting with a strong element of personal assistance to the Principal and household team, particularly around communication and connectivity.
 
Role Responsibilities 

• Provide responsive, on-site IT support across the household
• Troubleshoot and resolve printing, connectivity, and general technical issues
• Liaise with external network and IT management providers
• Manage and maintain iPhone applications and settings for the Principal
• Oversee conference room technology (including T1V and QSIS systems)
• Act as a present, on-the-ground support during meetings and virtual calls
• Support household staff with laptop setup, maintenance, and troubleshooting
• Ensure smooth setup and operation of video conferencing (e.g., Zoom), particularly for the Principal
• Recommend system upgrades, improvements, and new technologies to enhance efficiency
• Provide remote or on-call support outside of standard hours as required

Candidate Requirements 

• Strong all-round IT support experience (hardware, software, and basic networking)
• Confident supporting Apple devices and mobile applications
• Experienced with video conferencing platforms and AV setups
• Calm, professional, and highly discreet with a service-led mindset
• Excellent problem-solving skills with a proactive, “can-do” attitude
• Comfortable working independently in a private household environment
• Strong interpersonal skills, with the ability to support high-profile individuals

To apply for this role, please send your CV to: andrew@achieveprofessionals.com