IT Support Specialist

Description

We are seeking on behalf of our client a single family office based in Limassol, a proactive and detail-oriented IT Support Specialist to join their IT team. This role is primarily responsible for providing day-to-day IT support, ensuring the smooth operation of all IT-related systems, and assisting end-users with hardware, software, and network issues. The ideal candidate is a problem solver with strong interpersonal skills and a passion for learning and technology.

Key Responsibilities:

IT Support & Troubleshooting

• Serve as the first point of contact for IT-related queries via helpdesk, email, or in- person.
• Troubleshoot and resolve hardware, software, and network-related issues for end-users.
• Support desktop/laptop systems, printers, phones, and other office equipment.

Hardware & Software Maintenance

• Assist in installing, configuring, and updating software and hardware.
• Maintain IT inventory records (hardware, licenses, accessories).
• Conduct basic preventive maintenance and diagnostics on IT assets.

User Access & Systems Management

• Create and manage user accounts, email accounts, and access rights as per policy.
• Assist with onboarding/offboarding processes from an IT perspective.
• Support routine system and network administration tasks as needed.

Documentation & Reporting

• Document IT processes, procedures, and incident resolutions for internal knowledge base.
• Assist in maintaining compliance with internal IT policies and data security protocols.

Project Support

• Support IT team in implementing infrastructure or software projects.
• Participate in testing and deployment of new systems or updates.

Requirements

Education & Experience:

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or 1- 3 years of relevant experience in an IT support or helpdesk role.

Skills & Competencies:

• Experience with MS Windows 10/11, Microsoft Office 365 suite (Outlook, Teams, SharePoint, OneDrive etc.) and other office applications/collaboration tools.
• Understanding the principles of the network protocols (DNS, DHCP, VPN, TCP/IP, VLAN).
• Understanding of basic IT security principals, firewalls.
• Good verbal and written communication skills.
• Analytical mindset with attention to detail.
• Ability to work well under pressure and manage multiple support requests
• efficiently.
• A strong interest and desire to grow in the IT field.

Will be considered as a plus (one or more):

• Experience working with Apple devices (MacOS, iOS, iPadOS).
• Experience working with Linux.
• Experience working with MikroTik and/or Ubiquiti network devices.
• Russian or/and Greek language.

Work Environment:

• Standard office environment with occasional lifting of equipment.
• May require occasional off-hours support or weekend availability depending on business needs.

Benefits

• Medical coverage
• Permanent contract
• Discretionary bonus
• Competitive salary
• Career Path Opportunities: This position provides a foundation for advancement into roles such as IT Specialist, System Administrator, or Network Support Analyst as technical skills and experience grow.