The IT Support Engineer is based in New York, New York, reporting to the Director of IT. The role is responsible for providing day-to-day IT support to our employees and select portfolio companies/affiliated entities, resolving user issues, managing devices, and playing a key role in strengthening IT security protocols. Proficiency in Google and Apple ecosystems is required, as well as an eye for continuous improvement.
Schedule: Hybrid. Monday-Friday 9am-5pm, with as-needed online availability nights and weekends and some light travel required.
Compensation: Salary range of $80,000-$100,000 dependent on experience, with eligibility for premium health benefits upon hire.
Key Responsibilities:
- Provide day-to-day support for macOS and iOS users in a 100% Apple environment.
- Administer and enforce Kandji MDM policies, including device compliance, zero-touch deployment, and patch management.
- Support administration and secure configuration of Google Workspace, including user lifecycle management, OAuth scopes, and admin roles.
- Maintain and enhance 1Password for Business usage across the team, with a focus on secure credential storage and best practices.
- Champion the implementation/monitoring of 2FA and phishing-resistant authentication methods.
- Assist in executing security-related initiatives, including vulnerability remediation, policy updates and vendor access reviews. Monitor systems for anomalies and collaborate on incident response procedures when necessary.
- Help implement IT security standards, documentation, and checklists for audits and compliance.
- Manage onboarding/offboarding processes with a security-first mindset.
- Maintain asset inventory, ensure encryption at rest and in transit, and assist with access audits.
- Collaborate with the Director of IT on evaluating new security tools, testing configurations, and maintaining a strong security baseline.
Qualifications:
- 2+ years of experience in IT support or administration, preferably in a security-conscious setting.
- Strong troubleshooting skills and ability to communicate clearly and respectfully at all levels.
- High level of integrity and discretion; prior role in investment, finance or family office a plus.
- Proficiency managing Apple and Google environments in a business setting.
- Working knowledge of MDM solutions and enterprise password managers.
- Understanding of endpoint security, encryption, MFA and principle of least privilege.
- Interest or experience in IT security policy implementation, documentation, and audit readiness.
- Based within a commutable distance from Manhattan.
- Preferred skills - light scripting experience and/or familiarity with firewall basics.