General Manager

Operations & Hospitality Manager – Family Office

Paarl, Western Cape
A well-established Family Office is seeking to appoint a highly organised, polished, and dynamic individual to oversee the day-to-day coordination of its operations, with a strong focus on its growing property and hospitality portfolio.
This is a multifaceted role suited to a professional who thrives in a high-touch, detail-driven environment and enjoys working across luxury property developments, lodge operations, and stakeholder engagement.

Role Overview

The successful candidate will play a central role in managing the operational, administrative, and hospitality-related aspects of the Family Office. The position requires close collaboration with architects, interior designers, and service providers, as well as involvement in branding, presentation, and overall guest experience within the property portfolio.
This role is less focused on technical finance and more on coordination, presentation, and relationship management, while still maintaining oversight of the investment environment from a qualitative perspective.

Minimum Requirements

• BCom in Financial Management, Law, or Accounting
• Strong organisational and administrative skills
• Proven experience in a hospitality, property, or service-driven environment
• Ability to manage multiple projects and stakeholders simultaneously
• Willingness to travel to various properties and lodges as required

Advantageous

• Experience within luxury hospitality, lodge management, or property development environments
• Exposure to working with designers, architects, or high-end residential or commercial projects

Key Responsibilities

• Oversee and coordinate daily operations of the Family Office
• Manage and support hospitality and lodge-related projects within the property portfolio
• Liaise with architects, interior designers, contractors, and suppliers
• Assist with branding, presentation, and overall aesthetic direction of developments
• Support marketing and PR-related initiatives
• Coordinate travel arrangements and site visits to various properties
• Engage with stakeholders, service providers, and business partners in a professional and polished manner
• Provide high-level administrative and executive support to leadership
• Maintain oversight of investments from a qualitative and reporting perspective

Skills & Competencies

• Exceptional organisational and planning ability
• Strong interpersonal and relationship management skills
• High level of emotional intelligence and discretion
• Excellent communication skills (verbal and written)
• Strong sense of presentation, professionalism, and attention to detail
• Ability to work independently and take initiative
• Comfortable operating in a dynamic, evolving environment

Personal Profile

• Highly presentable, confident, and professional
• Detail-oriented with a strong sense of ownership
• Naturally service-driven with a passion for hospitality and client experience
• Adaptable, resourceful, and solutions-focused
• Able to engage comfortably with high-level stakeholders and external partners

Additional Information

• Travel to lodges and properties will be required
• Remuneration will be aligned to experience and qualifications, with flexibility for highly qualified candidates

For more information please contact: Crystal Willis