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Client Relationship Manager Assistant

Stonehage Fleming
Contract
On-site
London, England, United Kingdom
Stonehage Fleming is a multi-family office, providing a range of services from long-term strategic planning and investments to day-to-day advice and administration to over 250 families of substantial wealth. The Group employs over 980 people across 14 geographies. 
JOB SUMMARY
The individual will assist with the management of a number of clients within the Investment Management department. The client book consists predominantly of large inter-generational UK families and their complex financial requirements.  The individual will support the team with a wide variety of tasks, including responding to client queries, new account set ups, implementation of clients’ investment strategies and day-to-day administration. The role holds responsibility for regular communication with clients, their advisers and other third parties. The successful candidate will be responsible for a wide variety of client relationship related tasks, ensuring that all duties are completed accurately and delivered with high quality, in a timely manner. This is an excellent opportunity for a motivated individual to gain exposure to client management and investment processes within a supportive and professional team.
MAIN DUTIES & RESPONSIBILITIES
Investment processes
  • Assist the CRMs in initiating, monitoring and completing portfolio trades
  • Attend regular investment team meetings and internal updates
  • Treasury related tasks – co-ordinating payments, deposits and FX transactions
  • Review clients’ investment objectives and restrictions
  • Implementation of clients’ investment strategy
  • Attending client meetings with the CRMs, including meeting preparation and follow up
    Client management support
  • Client management support

  • Assist the CRMs with timely, accurate and professional responses to client queries and requests (including periodic reporting and liaising with third party advisers)
  • Facilitate client on-boarding, account set up and amendments
  • Be a collaborative part of the wider team of Client Relationship Assistants
  • Assist with preparation and paperwork for client meetings and investment reviews
  • Attend client meetings and follow up on action points
  • Ensure that necessary client documentation is held and up to date
  • Assist with ad-hoc projects where possible (service offering, processes etc)
  • REQUIREMENTS QUALIFICATIONS AND EXPERIENCE

    • Degree level or equivalent
    • Minimum 1 years’ experience in relevant/similar industry
    • Level 4 investment competency desirable, but not essential

    SKILLS AND COMPETENCIES

    • Strong organisational and MS Office skills (particularly Excel and Powerpoint) essential
    • High attention to detail, accuracy and efficiency
    • Excellent communication skills, written and verbal
    • Analytical with excellent numeracy skills
    • Enjoys problem solving (considering options and wider consequences of decisions to be made)
    • Ability to use initiative and work independently, prioritising tasks in a flexible environment
    • Desire to broaden knowledge     
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